Confirmation
A ride is confirmed only after Carlene accepts it and the rider completes the required payment or cash arrangement.
Ride terms · version 2026-08-09
Ride request terms
Submitting a request does not guarantee availability, create a confirmed reservation, or charge a card.
Service limits
Vehicle capacity, luggage, accessibility, waiting time, extra stops, airport procedures, weather, and safe-operation limits can affect availability.
Emergency use
This service is not for emergencies or medical transport. Call 911 for an emergency.